HotStreak Privacy Policy

We at HotStreak Casino are committed to protecting your personal data and respecting your privacy whenever you use our platform. This Privacy Policy explains how we collect, use, store and safeguard your information when you register, log in, deposit, play, or place a bet with us at HotStreak Casino.com. We are operated by Grace Media (Gibraltar) Limited, registered in Gibraltar under company number 120628, and licensed by the UK Gambling Commission under licence number 57869, with a separate Gibraltar licence covering non-GB markets. By creating an account or using HotStreak Casino, you agree to the practices described below.

Information We Collect

When you register for HotStreak casino login access, we collect certain personal details to verify your identity and comply with our licensing obligations. We gather this information directly from you, automatically through your use of our services, and occasionally from third parties such as identity verification and payment providers.

• We collect your name, date of birth, residential address, email address and phone number when you open an account
• We record your payment details, including deposit and withdrawal information related to Visa debit, Mastercard debit, PayPal, Trustly, MuchBetter, and other approved methods
• We track your gaming and hot streak betting activity, including slots, live casino games, and sportsbook wagers, to manage your account and improve our services
• We log your device information, IP address and browser type when you access our platform via desktop, mobile, or the HotStreak app
• We may collect location data to confirm you are accessing HotStreak Casino from a permitted jurisdiction

Identity Verification

We are required by our UK Gambling Commission licence to verify your identity and age before allowing you to play or withdraw funds. We may ask you to provide copies of identification documents, proof of address, or proof of payment method ownership. We use trusted third-party verification services to confirm the accuracy of the information you provide.

How We Use Your Information

We use the personal data we collect for a number of legitimate purposes connected to operating HotStreak Casino safely and responsibly.

• We use your data to create and manage your hotstreak login credentials and account preferences
• We process your information to facilitate deposits, hot streak casino withdrawal time tracking, and payment processing
• We use your activity data to personalise promotions, such as Weekly Rewards Club free spins, welcome bonuses, and sportsbook offers
• We analyse gameplay patterns to support responsible gambling tools and detect unusual account behaviour
• We communicate with you regarding account updates, promotional offers, and any hotstreak promo code notifications you have opted into
• We use your information to comply with anti-money laundering regulations and licensing requirements in the United Kingdom and Gibraltar

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience across HotStreak Casino. Cookies help us remember your login details, understand how you interact with our slots games, live tables, and sportsbook, and tailor content relevant to your preferences. You can control cookie settings through your browser, though disabling certain cookies may limit some site functionality, including automatic hotstreak casino login features.

Sharing Your Information

We do not sell your personal data to third parties for marketing purposes. However, we may share your information in the following circumstances:

• We share data with payment providers to process deposits and withdrawals, including Interac transactions for Canadian players
• We disclose information to regulatory bodies, including the UK Gambling Commission, when legally required
• We work with identity verification and fraud prevention partners to confirm your eligibility to play
• We may share limited data with affiliated companies operating HotStreak Casino sister sites for account management or promotional purposes, always in line with applicable data protection law
• We may disclose information where necessary to comply with a legal obligation, court order, or law enforcement request

Payment Data Security

We take the security of your financial information seriously. All transactions processed through Visa debit, Mastercard debit, Apple Pay, Google Pay, PayPal, Trustly, MuchBetter, AstroPay, and bank transfer methods are encrypted using industry-standard security protocols. We do not store full card numbers on our servers, and we never accept prepaid cards, credit cards, company cards, or cryptocurrency payments in order to reduce fraud risk.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting our regulatory and legal obligations. Typically, we retain account and transaction records for a minimum period required under UK gambling and financial regulations, even after you close your HotStreak account.

Your Data Protection Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete data
• Request that we delete your data, subject to our regulatory retention obligations
• Object to or restrict certain types of data processing
• Withdraw consent for marketing communications at any time

To exercise any of these rights, you can contact our support team via LiveChat, available 24/7, or email us at hotstreak@gracemediasupport.com.

Location Restrictions and VPN Use

We only permit registration and use of HotStreak Casino within jurisdictions covered by our UK and Gibraltar licences. VPN use is only allowed from within Great Britain or a jurisdiction permitted under our Gibraltar licence. If we detect a location breach, we reserve the right to void winnings above a zero net deposit position, in line with our terms and conditions.

Children's Privacy

We do not knowingly collect personal data from anyone under the age of 18. HotStreak Casino services are strictly intended for adults, and we apply robust age verification checks before allowing account access or gameplay.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. Continued use of HotStreak Casino after changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or if you would like more details about our privacy practices at HotStreak Casino, please reach out to our support team through LiveChat, SMS, email at hotstreak@gracemediasupport.com, or our FAQs section, available around the clock.